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Babsy Books

*The SP&S fee is designed to compensate Babsy Books® for the services we provide that enable our customers to enjoy our products. The costs associated with these services include labor, materials, packaging, postage, and overhead.

*Shipping: Orders placed on "backorder" will ship on or before the backorder date posted. However your payment will automatically be taken out the same day you place your order. Any customs fees and/or import duties incurred on international delivery are the sole responsibility of the recipient.

*All orders will be charged the same day they are placed, and will ship out on or before the available ship date.

*It is the sole responsibility of the buyer to make certain that she or he enters the address correctly. Orders are processed the next business day and address changes cannot be made after a 24 hour increment of the date it was placed. Please double-check the address you are entering and make sure it is valid for USPS shipments, as we do not forward packages and we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package does get delivered. In the case the item does not get delivered, we charge a re-ship fee to process a new order to be shipped to the correct address.

*Cancelations: Because orders may be mailed out the same day that they are placed we do not allow order cancellations. Please see our refund policy above.

*Shipping Insurance: If your order has shipping insurance on it, we will reship any packages at no cost to you in the event the package is lost by the postal service. Insurance does not cover packages lost to bad addresses provided by the customer.

*We want you to know that we appreciate your business and that we do everything we can to keep our Shipping & Processing fees as low as possible for you our truly valued customer. Our Shipping & Processing fees are used to pay for shipping the product you order as well as to pay our employees in Shipping, Customer Service, Marketing, Public Relations & Product Design a good and above average US living wage. These fees are also used to pay our Manufacturing partners and companies we advertise with - which makes this full process possible. Again, thank you for your business and congratulations on your new baby!

*The shipping and processing fee is designed to compensate Babsy Books® for the services we provide that enable our customers to enjoy our products. The costs associated with these services include labor, materials, packaging, postage, and overhead.

*Taxes applicable to UT residents only based on the local tax rate. Tax will be added to order after billing address is indicated.

*If the bracelet shown in a gift set is out of stock, we will place a different color bracelet in your order.

*Orders placed on "backorder" will be charged the day the order is placed and will ship on or before the backorder date posted.

*For Canadian orders, any customs fees and/or import duties incurred on delivery are the sole responsibility of the recipient.

Babsy Books | General Return Policy

These are Babsybooks.com’s ("Babsy Books", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from the Babsybooks.com website.

All product returns require approval from our customer service team within 30 days of receipt of product.
Upon receipt of returned product Babsybooks.com will refund the purchase amount (on the credit card used for the purchase) minus (if applicable) any shipping and handling fees, insurance fees, or embroidery fees, and a $2 restocking fee.
Items that are damaged/defective upon arrival:
- If you believe you have received a defective or incorrect merchandise (style or color), you must contact customer service within 30 days of receipt and provide a photo of the defect and/or incorrect product.
- We DO NOT replace with a different product than what was originally ordered.
Products that will be sent back to you at your cost and expense if received by us:
- Any product not purchased from Babsybooks.com
- Any product that is returned without all original packaging and accessories, including the retail bag, and all other items originally included with the product
- Any product from which the UPC code has been removed from its packaging
- Any product that exhibits physical damage
- Any product for which you have submitted a mail-in rebate
- Any product that was not approved to be "defective" and/or "incorrect merchandise" by customer service.